Client Services
Achieving Sustainable Improvement Requires People and Expertise
On demand analytic software is just the foundation. You can rely on our continuous client services and information advocacy to support all levels of your organization. Improving performance metrics starts with people. To complement our on demand technology, MedeFinance offers a broad range of client services to ensure that each customer maximizes its return-on-investment. MedeFinance prides itself on credibility and leadership, and this approach has been validated by the deep strategic relationships we have formed with hundreds of healthcare organizations. MedeFinance is not just a licensed technology product that sits on the shelf, never used by the actual business decision makers. MedeFinance is Software-as-a-Service, with an emphasis on service. We work closely with our customers on a daily basis to re-design process, define best practices, improve performance metrics, and expand the use of the business intelligence derived. Account Management – daily management of customer requirements and customization of reporting layer to align metrics with ongoing business changes. Implementation Services – dedicated implementation specialists ensure a 4-6 week implementation based on best practices derived from over 1200 successful client implementations. Data Management Services – ongoing ETL (extract, transform, and load) services ensure standardized, normalized and derived data on a daily basis with complete quality assurance. Information Advocacy – healthcare experts analyze data to identify root causes and areas for operational improvement. MedeFinance data analysts serve as an extension of your business team. Ongoing Training Services – Ensure that all users at every level of the organization are empowered to effectively use MedeFinance, and align their activities with the strategic goals of the organization. Leadership Summits – Annual meeting of healthcare executives and industry thought-leaders to share best-practices and case studies based on each organization’s unique use of the MedeFinance platform. MedeConnect Knowledge Sharing – Monthly meeting of regional peer groups to leverage the collective knowledge of MedeFinance users and share best practices. MedeConnection Newsletter – monthly online and printed communication announcing new product features, industry news, and recent customer case studies. Industry Benchmarking – compare operational metrics across a network of over 650 healthcare organizations to measure performance and identify areas of opportunity. Thought Leadership – articles in major healthcare publications, along with frequent speaking engagements at industry conference has made MedeFinance a recognized thought leader. Because we work with a variety of healthcare enterprises and best practice experts, we can offer a fresh perspective to your organization. Many of our client services staff and leadership have spent their careers working for a variety of health systems, health plans, consulting firms and technology providers. Our clients enjoy the benefits of their practical experience in healthcare administration, finance, and technology. The combination of on demand technology and a team of seasoned professionals focused on achieving specific client goals has consistently created high-impact results. Our references attest to our track record of achieving success.